Powerful cloud CRM applications for Better Sales, Better Marketing and Better Customer Care
Microsoft Dynamics 365 for Sales and Customer Service
Dynamics 365 for Sales and Customer Service applications give you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales.
The cloud-based applications help boost turnover by using built-in intelligence and predefined business processes such as sales procedures with clear steps and tasks.
With Dynamics 365 you can benefit of:
Office 365 Native integration
Dynamics ERP integration
Multitude of apps based on CRM that can be found https://appsource.microsoft.com/en-us/
What you can do in this Dynamics 365 for Sales?
Sales features: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.
Lead and opportunity management
Account and contact management
Territory and sales quota management
Forecasting and sales analytics
Quick access to products, pricing, and quotes
What can you do in Dynamics 365 for Customer Service?
Customer service features: Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.
Case and interaction management
Incident routing and queuing
Product and contract management
Knowledge-base management
Service scheduling
Workflow across teams and groups
Service reporting and analytics
